24hr. Help - FAQs
Getting started and opening an account
1.1 What do I need to play at Partycasino-Partycasino.com?
All you need is a PartyAccount and a computer
with Internet access and a web browser (if
you are seeing this page, then you have all
that!)
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1.2 How do I register and open an account?
Go to http://www.partyaccount.com/, download
our software and follow the instructions.
You will need the following information to
open a PartyAccount:
- An account name and password (you decide)
- A valid email address
- A sign-up bonus code (if you have one)
Remember, you must be at least 18 years old
to be able to open a real money account.
Also, be sure to keep your PartyAccount name
and password safe and secret. Do not share
your account information with anyone and never
let anyone else play through your account.
If you have trouble installing or starting
the program, please contact the Customer
Care team.
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1.3 Is it free to open and maintain a PartyAccount?
Yes, it is free to open and maintain a PartyAccount
at Partycasino-Partycasino.com. There are no set up costs
or monthly charges, and you may play the Play
For Free games as long as you want.
If and when you want to Play For Real (playing
with and winning real money), then you will
need to add real (bona fide) money to your
account through the Cashier. Some transaction
costs may apply, depending on how you want
to send and receive money with us. For more
information on Cashier costs and fees, see
the Payment
Options.
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1.4 Can I use the same PartyAccount to Play
For Free and Play For Real?
Yes. Once you set up your PartyAccount, you
will be able to access both the Play For Free
and Play For Real games on Partycasino-Partycasino.com.
For more information on Play For Free versus
Play For Real, click here.
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1.5 What do I do if I forget my PartyAccount
name and/or password?
If you have forgotten or misplaced your PartyAccount
information, simply contact our Customer
Care team or follow the instruction on
www.partyaccount.com.
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1.6 How do I report my PartyAccount lost
or stolen?
If your PartyAccount name or password is
lost or stolen, it is very important that
you contact our Customer
Care team immediately to change your password.
You are responsible for all activity in your
PartyAccount, so if you think that your account
is being misused, be sure to contact us immediately.
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1.7 How do I change my PartyAccount name
or password?
If you want to change your PartyAccount information,
simply contact our Customer Care team or follow the instructions
on http://www.partyaccount.com/.
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1.8 How do I update my personal information?
If you want to update your PartyAccount personal
information, simply contact our Customer
Care team or follow the instructions on
http://www.partyaccount.com/.
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1.9 Can I have more than one PartyAccount?
No. For security reasons you are only permitted
to have one (1) PartyAccount at Partycasino-Partycasino.com.
If you have more than one PartyAccount, please
Contact Us immediately to have the
accounts merged. Failure to do so may result
in PartyAccount closure and forfeiture of
your account balances.
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1.10 How do I close my PartyAccount?
You may close your account at any time by
simply contacting our Customer Care team and requesting
closure. Please be sure to withdraw any remaining
funds from your PartyAccount before requesting
closure, otherwise amounts left in your PartyAccount
will be deemed abandoned and forfeited.
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1.11 How often must I log in to keep my
PartyAccount open?
There is no requirement for you to play or
to add funds to keep your account open. However,
you must log in at least once every 180 days,
otherwise your PartyAcccount will be deemed
abandoned and closed and any account balance
remaining will be forfeited.
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1.12 Why am I unable to close my PartyAccount?
Please ensure the following before you submit
the request to close your PartyAccount.
- Please cash out any amount greater than
$1 from your PartyAccount.
- Complete any unfinished game/ tournament
before closing your PartyAccount and unregister
from any pending tournaments that you had
signed up for.
- Ensure that no transactions with Partycasino-Partycasino.com
have been returned by your financial intermediary.
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